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Wednesday, January 28, 2009

What's going on



Photo of Rideau Canal in Ottawa, Canada, from commons.wikimedia.org

Here is what has been going on this week in Kingston Ontario.

If you live in my part of the world, you too will have been enjoying the deep freeze that we have been experiencing during the past week or so. I run outside throughout the the winter and spent the first part of my childhood in the arctic so I am not too fazed by cold weather but when my eyelashes freeze together, I tend to draw the line at outdoor pursuits. I did make one exception to this on Sunday as I was in Ottawa and had the opportunity to skate, for the very first time, on the Rideau Canal which is considered to be the longest natural frozen ice rink in the world, or the second if you are from Winnipeg, who claim to have the world's longest natural frozen ice rink in the world!

Skating on the Rideau was fantastic, and had it not been minus 25 celsius and had I been sans kids, I would have loved to skate the full length of it. I don't know why exactly, but skating outside makes me feel blissfully happy and at peace.

Do you have an activity like that?

I am currently working on the Compassion Fatigue Workbook which is a distillation of my one day compassion fatigue workshop but is designed to be used as a solo or group tool. I have several ongoing projects right now to develop more distance learning materials which are far more affordable than travelling to attend a workshop or bringing a speaker to your community. Let me know if you have any special requests or ideas. Stay warm.

Friday, January 16, 2009

Launching the Compassion Fatigue Solutions Bookstore!

I am very pleased to announce that after many months of work and a very helpful computer programmer, my bookstore is finally ready. Now, this is a very soft launch as there are only two products in the bookstore at the moment (an ebooklet and a Train the Trainer workbook) but it will grow over the coming months. The goal of this bookstore is to create a web-based resource centre for helpers seeking distance learning resources and workbooks to assist them as individuals and/or as trainers.

Go take a look: www.cfsolutionsbookstore.com

Currently available:

Ebook: Designing and marketing a compassion fatigue workshop in 10 key steps

Contains:
• Self assessment exercises to help you evaluate where you are starting from.
• Strategies to identify and develop your very own workshop style
• Key books and resources in the field
• Marketing and promotion: lessons learned and things you should know and many more tips, ideas and strategies.


Compassion Fatigue Train the Trainer - Workbook

This manual offers tools to help you design your own CF workshops and assist you to become a compassion fatigue trainer. The material included in this manual is based on WHP’s one day workshop Walking the Walk: Creative Tools for Transforming Compassion Fatigue which has been offered across Canada since 2001.

Enclosed in this manual you will find:

• A description of the 17 Educational and experiential goals of the Walking the Walk course.
• A extensive resource list (books, links to websites, articles, etc.)
• An appendix with handouts that can be used for your training sessions.
• A copy of three articles written by WHP: Low Impact Disclosure , Running on
Empty and Transforming compassion fatigue into compassion satisfaction: top 12 self-care tips for helpers.

Thursday, January 15, 2009

The 50 Best Employers to work for...

Yesterday, (January 14th, 2009), the Globe and Mail published the results from the 5th annual survey of "the best small and medium employers in Canada" by Queen's School of Business.

I was very curious to read more on the key elements that made these companies the best, and my hunch was confirmed: Among the top companies, the focus is on empowering employees, rewarding effort and encouraging growth among staff by supporting ongoing training. Flexible work hours are also encouraged and hierarchy discouraged (some of our hospitals a ways to go on some of these points...)

"At top-ranked Protegra [the company who won best employer award], employees are encouraged to participate in goal setting and decision making at monthly staff meetings. [...] At top companies, not only do employees have a say in setting direction, they are also given wide berth to run with their ideas."

I am fascinated by these findings as they are exactly what we recommend to minimise compassion fatigue and enhance wellness among helping professionals. The top strategies for health care organizations wanting to mitigate the impact of compassion fatigue are related to offering flexible work hours, providing staff with positive feedback, supporting continuing education and genuinely inviting staff to contribute to the direction and manner in which the organization is progressing in the future.

So, I'm sure many of you are wondering who came in the top five? Here they are:

Number 1: Protegra Inc., Winnipeg (IT and business consulting)
Number 2: Miele Canada, Ontario (Appliance maker)
Number 3: Gibraltar Solutions Inc., Mississauga (IT and consulting)
Number 4: ISL Engineering and Land Services Inc. Edmonton (Engineering)
Number 5: Hood Group, Edmonton (Engineering, construction and environmental consulting)

More on this at globeandmail.com/smallbusiness

If you are interested in exploring this issue some more, I would highly recommend that you read the book "Maverick" by Ricardo Semler. Semler owns a large successful manufacturing company in Brazil and this book chronicles how he dismantled the entire corporate structure of his company and reaped the rewards tenfold. He also describes how he obtained the help of his staff to weather through a severe recession in Brazil in the early 90s. It's a highly readable book, I would recommend it to any manager interested in exploring this further.

Tuesday, January 13, 2009

Making sushi with children



There are times that are simple yet very precious moments in our lives. I don't know about you, but sometimes I get so task-oriented and "completion-focused" (sadly, strong features of the enneagram 3 for those of you who know about the enneag.) that I lose my sense of humour and fun. This is something that I know about myself and try to keep at bay. Enter children - they are the best people in the world to force you out of your task-oriented focus (as right now, I am writing this but I can hear little feet coming down the stairs, back later).

Ok, I am back. On Sunday, my kids and I decided to make sushi for the first time. Now these are not works of art, I will grant you, but it led to a wonderful conversation about food, culinary traditions and eating with one's hands, something my 8 year old son is very keen to do again - "but you do it every day sweetie" I said, given that using cutlery is an ongoing battle with him at the best of times. So now for the next few Sundays, we are going to explore "foods that are eaten with our hands" from various countries of the world. I am thinking of Ethiopian next week, if I can find Tef flour to make the large, spongy breads that are used as plates and spoon.

I have several exciting announcements coming up later on today or Wednesday, come back and read some more when you have a chance.

Wednesday, January 7, 2009

Back to work


This is a photo of two of my nieces rolling in the snow. One of them is 17 years old and still enjoys making snow angels. When was the last time you rolled in the snow? (on purpose, I mean, not wiping out in front of your driveway, as I will likely do this morning as we have received a large amount of snow and ice during the night)

I hope you had a chance to take some time off during the holidays. I was very fortunate in being able to take two full weeks off and I spent them eating (many times per day!), catching up on my sleep and connecting with friends and family. It was a welcome break after such a hectic Fall. I am now fully rested and looking forward to the next chapter in this journey.

News for the start of January 2009

Compassion Fatigue Train the Trainer:
If you are considering attending the March Train the Trainer workshop in Kingston, I encourage you not to delay in registering to avoid disappointment as the workshop is limited to 20 participants. For more information visit the link at www.compassionfatigue.ca

Compassion Fatigue Solutions Bookstore
I am putting the finishing touches on the Compassion Fatigue Solutions Bookstore, where you will be able to purchase workbooks and training materials in the months to come. This site should be going live in a week or so. I will send an announcement when it is ready. At first, there will only be a few products available on the bookstore, but I hope to build on that in the future, to provide more distance learning materials for those of you who are looking for more training opportunities.

Compassion Fatigue News Group
Charles Figley has updated his CF news group and has moved it to a much more user friendly site on Google. Consider joining this community of helpers interested in CF-related topics. To find out more cut and paste this link in your browser: http://groups.google.com/group/compassionfatigue/web/google-alerts-about-compassion-fatigue

I will be posting again in the coming days with more news and views. Here is wishing you a healthy and balanced 2009.

Wednesday, December 17, 2008

Last post for 2008


I could have also posted a photo of my flooded basement, (thanks to a failed sump pump), but I thought wet drywall isn't a very inspiring image with which to close this year.

Please come back in January to visit the new Compassion Fatigue Solutions Bookstore which will go live in the second week of the new year. I will be adding materials to this bookstore during the coming months.

I will also be resuming doing interviews with helpers for the compassion fatigue book project. I had not anticipated getting as many speaking requests as I did in November and had to put this on hold temporarily.

If you are looking for professional development ideas for the coming months, keep in mind the March and June Train the trainer workshops as well as the May workshop for managers more info click here.

I hope the Christmas break will offer you some time to rest, read a good book and take midafternoon naps.

Warmly,

Françoise

Tuesday, December 9, 2008

The Essential Time-Saving Guide for Busy People

Written by Leo Babauta, author of the Zen Habits Blog - Reprinted from www.zenhabits.net with permission

Your lives are always busy, I’m sure, but the holidays always seem to add even more craziness to everyone’s schedule. Christmas parties with family, friends and co-workers, gift shopping, decorating, Christmas pageants, caroling, bell-ringing, snow shoveling (unless you live on Guam like I do), making cookies, baking turkeys, and all the rest.
It’s enough to make you want to give up!

But it doesn’t have to be overwhelming. If you’re a busy person (and who isn’t these days?), I’ve compiled some of my favorite time-saving tips — things I use in my daily life that I’ve found to work wonders for freeing up the schedule.

Why use these tips? First, to keep yourself sane during busy times — we all tend to stress out when schedules are packed. But second, and just as importantly, to make time for what you think is most important. For me, that’s my family, my writing, and exercise. You might have other things you want to make time for. Here’s how to do it.

Tips for Work

Most of us spend the most time at work, so let’s start there. If you have a to-do list that’s a mile long — or worse yet, no to-do list at all — here’s what you can do:

1. Do less. This is my favorite productivity tip, as long-time readers know — simplify your schedule by doing fewer things but focusing on the important things. This will greatly increase the impact of the time you do work, decreasing the time you need to work. What about the tasks you don’t do? See the tips below for more on dealing with them.

2. Delegate. If a task needs to be done but is not one of your most important tasks, and it can be done by someone else, delegate it. Sometimes you can get rid of half your to-do list by finding others who can do the task as well or even better than you can.

3. Limit your workday (or adjust your hours). If you work more than 8 hours a day, by setting a limit of 8 hours you’ll force yourself to focus on getting the must-do tasks done within that limit. If you work 8 hours a day, try limiting yourself to 6 hours. You’ll find that you’ll prioritize, work more efficiently, and waste less time, so that you can get the work done within that time frame. I try to give myself a 4- or 5-hour window on most days. What if you can’t reduce your hours (maybe you’re required to work a certain number of hours)? See if you can shift your work hours either earlier or later than the rest of the crowd. That’ll reduce commute time if you don’t commute during the busy traffic hours, and if you work when almost no one else is in the office you can get tons more done.

4. Get the important stuff done early. Pick the top 2-3 things you need or want to accomplish today, and get those done first. While on other days you might push these important things back (and possibly not get them done at all), if you do them first the rest of your day will be gravy. In fact, if you have the freedom, you can sometimes even call it a day after you get the important stuff done — the rest can wait until tomorrow.

5. Ask your boss to re-prioritize for you. If you don’t have control over your schedule or to-do list, talk to your boss. Tell him you are trying to be more effective with your time, and you only have time for X number of things today (say, 3-4 things) … so ask him to pick those things for you. Tell him if you try to do everything today you’ll be less effective and may not get as many things done or do as good a job. This prioritizing is essentially what you’d do yourself (see the first tip) if you had the freedom.

6. Batch tasks. Instead of interspersing your work day with small tasks all mixed together, try to group similar tasks and do them at once. For example, instead of responding to emails throughout the day, batch them and do all your emails once (or twice) a day. Do all your paperwork at once. Make all phone calls in one batch. Do all errands at once. This grouping of tasks saves a lot of time and allows you to focus better on the important tasks.

7. Focus on one project and get it done. Instead of juggling a large number of projects, set aside a block of time to do one project until completion. For me, this often means setting aside half a day or a day (I try to break my projects down into manageable chunks) to work on a project, and I try to complete it if at all possible. Often this means getting all the resources and information you need beforehand, so you don’t have to look for it or wait on it when you’re ready to actually work on the project. This also means clearing my schedule, so I’ll get other tasks done beforehand and I won’t schedule anything else for that block of time. Then work on that project exclusively and try very hard to get it done. This, I’ve found, is often the most effective way to work on projects.

8. Avoid meetings. Not all meetings are a waste of time, but many are. If you spend a lot of time in meetings, but would rather be doing your actual work instead of listening to other people talk about things they could have sent you in an email, see if you can get out of some of those meetings. You’ll get a lot more done. Read more.

9. Avoid long conversations at work. We’ve all had long conversations with co-workers that were very unproductive — often not related to work or anything important. Sometimes they’re long phone conversations. And while I like conversing with other human beings as much as the next guy — it’s important to maintain good relationships and friendships — at the same time you could be spending that time doing other things. I personally would rather get all my work done and go home and spend time with my family. So I try to stay focused on work rather than having lots of long conversations, although I’ll make an exception now and then.

10. Learn to say no. This is crucial if you want to have a simplified schedule. We all receive numerous requests each day, and all of them are demands on our time. If we say “yes” to those requests, we are giving up our time and committing to doing something for someone else. But if those requests aren’t in line with our priorities, then we are usually biting off more than we want to chew. So learn to say “no” instead. Often this is uncomfortable, because we fear it means disappointing others. But learn to tell people that you just don’t have the time to commit to this right now, and often they’ll understand.

Time-saving Computer Tips

1. Disconnect when possible. This is my favorite computer tip. When I really want to focus on a task, and really get it done, I will disconnect from the Internet. Sometimes this means just closing my browser, other times it will mean disconnecting from my wireless network, and still other times I unplug the cord. However you do it, disconnecting from the Internet is a great way to get things done. Of course, you’ll eventually want to re-connect, but having blocks of time when you’re disconnected can be extremely productive.

2. Quicksilver or AutoHotkey. Quicksilver for Mac users, Autohotkey for PCs. I’ve used both an find them to be indispensable tools for getting things done efficiently. For example, we all have documents, programs, folders and websites we go to frequently — set up a hotkey to open them with a keystroke. It takes a little learning to figure out how to set these up (but you can Google tutorials), and to set up each hotkey might take a couple minutes. But once they’re set up, you’re lightning fast. You can go beyond these hotkeys for more powerful combinations, such as a hotkey to email something or resize a photo or do a thousand other things — I have probably a dozen or so I use regularly that save me hours when you add them all up over the course of a month.

3. Keyboard shortcuts for email. Similarly, your email program almost certainly has keyboard shortcuts, and if you’re not using them you should learn them. By using shortcuts for opening, sending, filing, searching and navigating through emails, you can work through a batch of emails in no time. And if you add shortcuts (via Quicksilver or AutoHotkey) for commonly used text or signatures, you can zip through your replies faster than I can go through a batch of Oreos.

4. Email filters. Let your email program do your work for you. I use Gmail filters, but programs such as Outlook or Mail.app, or what have you, all have similar filtering features. Learn to use them and set up filters for your most common emails. This will usually happen over time as you notice that you’re getting a lot of a certain type of email. For example, I get certain stats and financial reports relating to my work that I have labeled and filed by a filter, so that they never see the light of my inbox. Then I can always go and look in that label (or folder) to read those reports if I need to, but don’t need to read them when I go through my inbox. I also use filters to automatically delete emails from people who send me chain and joke emails (harsh, I know, but I get tired of those), and to file notifications from services like Facebook, Twitter, Paypal and other services.

5. Limit IM, Twitter, forums, other social stuff. You can spend all day chatting with others, or Twittering or going on online forums or social media. And while all of these tools have good uses, they can take up too much of your time if you let them. Set limits for yourself — say one hour a day to do all of these things, at a certain block of time in your schedule. You’ll have lots more time for the important tasks.

6. Stop worrying about filing. I’ve written about this before, of course, but I don’t really believe in filing anymore. Everything I do is digital these days, both online and on my computer’s hard drive. And I learned from Gmail that you can just archive something and search for it later without any problems (I’ve been doing this for two years with no problems finding things at all). So I do this with everything: files on my hard drive, documents in Google Docs and Spreadsheets, other types of online files. And my filing time has been reduced to almost zero — while I used to spend lots of time filing each day.

Tips for Home

1. Keep things clutter-free. I’m a big fan of clutter-free homes and workspaces, not only for their nicer aesthetics but because 1) it helps you to focus on what you’re doing instead of being distracted by visual clutter; 2) it’s more serene and relaxing; and 3) it saves time. How does it save time? It makes things easier to find, easier to clean, easier to navigate, and reduces wasted time reshuffling, sorting, looking through, and clearing away piles of clutter. Read more.

2. Keep things in their place. Similarly, having a “home” for everything saves time. You can have an uncluttered home but not know where anything belongs … instead, have a place for everything, and put things back in that place when you’re not using them. Make this a key habit in your life — when you’re done with something, put it back where it belongs. It takes a few seconds to do that, and saves time cleaning up later, looking for things (how many times have you lost something and searched long and hard for it?), and generally keeps things neater and uncluttered.

3. Teach kids to clean up after themselves. If you’re a parent, you know that keeping an uncluttered household isn’t easy when you have little rugrats running around making a mess every minute of the live-long day. Start your kids, from an early age, with the habit of cleaning up after themselves when they’re done playing. So let’s say they take out a bucket of building blocks and make a huge mess — that’s OK, but when they’re done, help them to pick everything up, put them in the bucket, and put the bucket back in its “home”. My younger kids like to sing a “Clean up, clean up, everybody everywhere” song as they clean. Make it a game! With six kids, this has saved us countless hours of cleaning up after our kids.

4. Prep the night before. Whether you’re single or have a household full of kids, mornings might be a rush for you. Instead, create an evening routine where you get everything ready the night before, so you can start your day off right. This might not technically save time, but it gives you more time in the morning to focus on getting important things done rather than rushing through your routine.

5. Don’t watch too much TV. I personally have wasted entire days watching TV, so I know what a big time-hole television can be. Instead, limit your TV viewing time — maybe an hour a day? — and use the time you otherwise would have been watching TV on more important things — spending time with your loved ones, exercising, writing that novel you’ve been dreaming about.

6. Plan your weekly menu. If you plan out what you’re going to have for dinner (and even lunch) each day of the week, you can save a lot of time. First, you can go grocery shopping and get everything you need all at once — in fact, if you repeat the weekly menu the next week, you can do two weeks of shopping in one trip. Second, you can prepare food ahead of time (see next item), and pack your lunch easily for work. Third, you don’t have to worry about what’s for dinner each evening — it’s right there on the menu you posted on the fridge.

7. Cook big batches. I like to make large batches of food, which is especially helpful when you have a big family. I’ll cook up a big batch of chili, veggie soup, spaghetti, or other dish, and eat the leftovers for lunch or dinner (sometimes it can be several lunches and dinners).

8. Do all your errands at once. This is the same as the “batching” tip from the work section above (as is the previous tip, and the next tip). Write your errands on an errands list throughout the week, and do them all on one day. Plan your route so you do the least amount of driving possible, and get it all done quickly. Compared to running multiple errand trips, this method saves a lot of time.

9. Do your banking online, all at once. I like to do this once every week or even two weeks … I have all my bills ready to pay (actually, most of them are set up to be paid automatically by my bank’s bill-pay system), I reconcile my online bank statement, pay the bills, check my automatic savings transfers and so on.

10. Clean in one big rush. While I like to keep things clean by cleaning as I go, there’s also the sweeping and mopping and cleaning the bathrooms and things like that … and it’s a big time-saver to do it all in one big rush. My whole family will take different parts of the house, and we’ll do the cleaning all at once as fast as we can. We’re done in 30-45 minutes, and we can relax the rest of the day. Ahhh!

11. Get your workouts done in no time. If you don’t have a lot of time but want to stay (or get) in shape, try bodyweight exercises in circuits, but make the workout more intense by trying to do as many circuits as you can in a short amount of time. For example, do circuits of pullups, pushups, and bodyweight squats (5, 10, and 15 respectively) … and do as many as possible in 10 minutes (or 20 if you’re fit). Create your own circuits with different exercises, or look for similar challenges online to mix things up. Don’t do these intense exercises if you’re just starting out — just try to do a few circuits but not quickly if you’re still a beginner.

12. Keep a great big calendar. My family stays organized with a big calendar on our fridge (which I also manually sync with Gcal because I like Gcal). Everything goes on our calendar: parties, meetings, school events, soccer games, music lessons, birthdays, volunteering dates, and so on. This ensures that we don’t overschedule, that we’re all in sync with each other, and that we don’t miss appointments or events. And one big calendar saves time because we don’t have to keep checking with each other or looking at various schedules.

13. Get a babysitter or swap babysitting. If you are a parent and don’t have time to do things, hire a babysitter so you can find the time, or swap babysitting with another parent. My sister and I do this, for example — we’ll watch her kids some days and she’ll watch ours on others. It’s great because we have more time to do things, and our kids get to play together.

14. Consider hiring someone. Sometimes it makes more sense to hire someone to do something, especially if your time is worth more money than you’re paying that person. For example, if I have a large yard that would take me five hours to maintain (it’s pretty big), it makes more sense for me to pay someone as I can earn more during those 5 hours by working. Other things you might pay someone for: other home maintenance projects, washing your car, doing errands or laundry, doing your taxes … just about anything where doing it yourself isn’t cost-effective.